Alert Level changes - Update from Air New Zealand

Following on from the New Zealand Government’s announcement today, the Auckland region will join the rest of the country at Alert Level 1 from midday today, 12 March 2021.

What to expect when flying with us at Alert Level 1: At the airport:

• Our lounges in Auckland will resume their normal service under Alert

Level 1 with no restrictions.

• Travel with pets as baggage and cargo operates on the domestic network with no restrictions under Alert Level 1.
• All check-in kiosks will be available, however we continue to

recommend customers check in online for their flight using the Air New Zealand mobile app before heading to the airport. Online check- in is available 24 hours before departure.

What to expect on board your flight

•  Face coverings remain mandatory on board all flights.
• Our full food and beverage offering will resume from 15 March 2020.

 Our top priority is ensuring we keep our customers and people safe, so high touch surfaces onboard and in our lounges and airport spaces will continue to be cleaned regularly. Our jet aircraft are fitted with hospital-grade air systems that filter out viruses, and hand sanitiser will continue to be available across the airport, kiosks, service desks and all our aircraft for customers and staff to use as they wish.

Flights to Australia

 Effective from today, quarantine-free travel from New Zealand to Sydney and Melbourne has resumed with the following local State Government restrictions in place:

Sydney, New South Wales

• All passengers are required to complete a declaration form on arrival.
  • Passengers starting their journey in Auckland, including passengers driving from outside Auckland to Auckland airport or passengers who have been in Auckland in the previous 14 days are required to:

o  Have a COVID-19 PCR test within 72 hours after their arrival into New South Wales and self-isolate while they await a negative test result.

•  Passengers transiting through Auckland on a domestic New Zealand flight will not be required to undergo this testing requirement.

Please visit the New South Wales Government website for the most up to date information.

 Melbourne, Victoria

 All passengers are required to complete a Victorian Travel Permit prior to departure.

• Passengers starting their journey in Auckland or who have been in

Auckland in the previous 14 days will need to apply for an orange zone permit, and will be required to:

o  Have a COVID-19 PCR test within 72 hours after their arrival into Victoria and self-isolate while they await a negative test result.

• Passengers transiting through Auckland (including those who have driven directly to Auckland airport from outside of Auckland) will need to apply for a green zone permit, no additional conditions of entry will need to be met.
• All passengers will be screened and asked on arrival where they have originated.

Please visit the Victorian Government’s website for the most up to date information.

 Brisbane, Queensland

• The Queensland Government has extended its restriction on quarantine-free services from New Zealand until 20 March 2021, Air New Zealand have cancelled all quarantine-free flights into Brisbane up to and including 20 March 2021.

Domestic Flexibility extended

We have extended our domestic flexibility policy in response to the recent Alert Level changes around the country.

Customers who book or currently hold tickets for domestic flights scheduled to depart up until 11.59pm on 30 June 2021 will now be able to hold that fare in credit for rebooking to 30 June 2022 or amend the date of their flight with change fees waived (normal fare difference may still apply).