Meet Our Team

MICHELLE MALCOLM

Managing Director

MICHELLE MALCOLM

Managing Director

“My focus is on developing a successful business that has a complete ‘yes I can’ attitude to our clients, great supplier relationships and a happy, stable, motivated team that loves what they do. I want our Quay Travel community to feel that, between us, we have the knowledge of the best destinations, ‘wow’ hotels, and travel experiences that we can share with all of our valued clients.”

Owner operator Michelle has an energetic and passionate approach to business, building and managing relationships like the pro that she is. Her client list reads like the ‘who’s who’ of New Zealand; travellers who appreciate her knowledge, expertise, and 24 hour service.

Michelle has been nominated two years in a row by the industry in the TAANZ National Travel Industry Awards as the Best Travel Agency Manager – Retail.

Her other passions include her family, keeping fit with yoga, spending quality time with her partner and friends over a wine or two, and travelling to new and exciting destinations.

 

Cindy Palmer

Travel Specialist

Cindy Palmer

Travel Specialist

“I am always looking to make a difference for my clients, and enjoy building a strong working relationship with them all, based on trust and respect. I get huge satisfaction from finding the perfect solution for them.”

‘Attention to detail’ and ‘building long lasting relationships’ are two catch phrases that Cindy uses to describe herself.  After 30 years’ experience in the travel industry, Cindy’s destination and airfare knowledge is strong – among the best in the industry. Cindy specialises in looking after business clients who not only want prompt response times, but also want to know that their travel plans will be booked without error. Cindy will ‘get it right’ for them first time and generally take the stress out of corporate travel. 

After hours you will find Cindy at the Netball courts, at the gym, running (yes, she is an exercise junky) or chilling with family and friends.  

LISA Lilley

Travel Specialist

LISA Lilley

Travel Specialist

“My focus is working with our customers to build a high customer service standard in a personal and friendly manner. I love Quay Travel’s value of ‘Friendship’ and ‘Beyond – going further’, two values I personally believe give us our great reputation amongst suppliers and clients.”

Lisa has over 28 years’ experience in the corporate and leisure travel business and is our newest team member. She brings a huge amount of experience and knowledge, particularly in the UK/Europe region, having worked for a trade-fair travel representative for many years. If you need expert advice on visiting Europe and attending a tradeshow in one of Europe’s many cities then Lisa is your contact. 

When not at work you can find Lisa spending time with family and working in the garden of their lifestyle block.

DONNA HILL

Cruise Specialist

DONNA HILL

Cruise Specialist

“Travel is in my blood. It’s what I know and love! I really enjoy helping my corporate clients plan their business trips and I love helping my leisure clients plan their dream holidays.  There’s a fantastic world out there to be visited. It’s never too late to start travelling. You won’t be disappointed!”

Donna has a world of travel experience (literally!) She’s lived and breathed the travel industry for the majority of her working life, selling travel from the USA, UK, Australia and New Zealand for nearly 30 years. Donna is a warm and friendly person who thrives on nurturing customer relationships, and her good humour is enhanced by a wealth of knowledge, experience and understanding.

Donna’s passion for travel has taken her to the North America, USA, Canada, Mexico, the United Kingdom, parts of Europe, China, Southeast Asia, Malaysia, Indonesia, Vietnam, South Africa, most of the Pacific Islands and all over Australia.  Donna has also discovered the art of cruising having just completed her first cruise from Los Angeles to Mexico - now she’s hooked!

When not at work Donna is kept busy with her husband, teenage daughter and son, a black lab, 3 bossy cats and a goldfish. She loves spending time with her family, travelling, great food and excellent wine, cooking, watching ALL sports, and iscurrently working on a Bachelor’s Degree in Hospitality and Tourism Management.

 

DENISE WILLIAMS

FINANCE Manager

DENISE WILLIAMS

Finanace Manager

“I really enjoy supporting both the travel managers and our customers and pride myself on getting our customer reporting completed on time and accurately.”

Denise has worked in the travel industry for over 20 years in both consulting and administration roles, and keeps the office going with her financial and organisational skills.

She offers behind the scenes support to the team in her role as finance manager and also assists our corporate clients with financial matters such as consolidated billings and reporting requirements.

In her spare time, Denise enjoys taking road trips with her husband and discovering New Zealand.