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Company Values

Our focus is to exceed your expectations on your next travel experience. Our strong values of friendship, passion, being real, taking ownership, and going beyond in what we do mean we build long-standing personal relationships with our clients. Our passion for travel, as well as our extensive travel knowledge and consistent attention to detail, make us the go-to resource when planning your next adventure or corporate getaway.


Company Vision

Our vision is to create a sense of community with customers, suppliers and staff; our team are passionate about sharing our knowledge and experience, and love to be challenged with achieving the impossible for you.

Every customer receives competitive, comprehensive information from us, plus advice built on years of experience and personal knowledge. We add value to our relationship with you by ensuring we maximise our supplier relationships and by staying motivated and focused on delivering our best at all times.


Company History

An independent luxury travel company that has been making travel easy for both corporate and leisure clients since 1994, Quay Travel is proud to be 100% New Zealand owned.Owned and operated by luxury travel aficionado Michelle Malcolm, Quay Travel is a member of the Signature Travel Network, who share one objective: to serve the unique needs of discerning travellers.  

We know the internet offers you many choices with regard to your travel plans. However, using a travel expert means that you have an advocate; someone who is accountable for the time and money you are investing and who is there when you need them. Give us a call so we can be your advocates and help make your travel dreams come true.


Michelle has an energetic and passionate approach to business with a key strength in building and managing relationships. The company values include passion, friendship, being real and going further!

Sarah Gaffney

Sarah caught the travel bug after going on her OE in her early 20’s. She enjoys creating holidays for her clients that are both memorable and value for money.....


Donna has a world of travel experience (literally!) She’s lived and breathed the travel industry for the majority of her working life, selling travel from the USA, UK, Australia and ...

LISA Lilley

Lisa has over 28 years’ experience in the corporate and leisure travel business and is our newest team member. She brings a huge amount of experience and knowledge, particularly in the UK/Europe region...

Cindy Palmer

‘Attention to detail’ and ‘building long lasting relationships’ are two catch phrases that Cindy uses to describe herself. After 30 years’ experience in the travel industry, Cindy’s destination...


Margaret’s career in travel started 26+ years ago with a cadetship in a major travel company experiencing both the retail and wholesale side of travel.


Denise has worked in the travel industry for over 20 years in both consulting and administration roles, and keeps the office going with her financial and organisational skills.

Nikki Solomon

Nikki’s passion for travel started after travelling to Egypt at the tender age of 16. With over 5 years experience in the travel industry, Nikki is the youngest member of the Quay Travel team.


“A travel agent today needs to have the knowledge and maturity to help one in different cities and locations. Quay Travel has certainly done that for me... offering excellent advice on such diverse locations as the Maldives to downtown New York! Having travelled extensively for 35 years on business and for pleasure I am more than happy with Quay Travel’s levels of service and wouldn't hesitate in recommending them to other travellers.”

Martin Irvine - Warwick Fabrics




To help you discover ways to explore the world, we're pleased to share the Signature Travel Networks digital magazine, The Travel Magazine.



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